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Faculty Support & Services

Hello and welcome! Online Campus offers a range of support, services and resources to support faculty with the transition involved with teaching face-to-face to hybrid and/or fully online courses. For Blackboard related support, please contact us via Email: bbhelp@csueastbay.edu or Phone: 510-885-2700. For all other inquiries, feel free to stop by, call 510-885-2100 (X52100 on campus), or email online@csueastbay.edu and we will contact you directly!

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Blackboard Support

  • NetID Password Reset
  •   Regular business hours
      Phone: 1-510-885-2700  
      Email: bbhelp@csueastbay.edu

      Overflow calls, After-hours, weekend, and holiday
      Phone: 1-855-414-9911  
      Live Online Help:
  • You can find step-by-step guides, tutorials, documents, and web links related to training and support for Blackboard at  and, , and .
  • Check your browser and computer settings. to check the compatibility of your browser, computer, and connection.
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Quality Courses & Quality Assurance

In an effort to continuously enhance Online and Hybrid courses at CSUEB, faculty are encouraged to take training courses through (QM) or (QOLT), work with Online Campus Instructional Designers, request peer-review of their Online or Hybrid courses, and be certified by QM or QOLT as Quality Online Course. For general inquiries, and questions about the Quality Assurance, Faculty Training, and Course Certification program, please contact the Online Campus:  online@csueastbay.edu or call 510-885-2100.

Office of the Online Campus

General Inquiry
  • SF Room 318
  • 25800 Carlos Bee Boulevard
  • Hayward, CA 94542
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